Accountancy
120 Agriculture, Fishing
2 Finance, Insurance
75 Call Centres
1 Catering & Hospitality
83 Construction, Property
123 Customer services
85 Defence/Armed Forces
64 Education
2 Electronics
62 Engineering, Manufacturing 145 Graduate, Trainees
68 Healthcare & Nursing
94 Human resources
69 IT & Internet
401 Legal
60 Management consultancy 61 Marketing, Advertising, PR 65 Media, Creative
8 Non-profit, Charities
0 Public sector & Services
5 Recruitment sales
82 Retail, Wholesale
78 Restaurant & Food Service 15 Sales
124 Science
23 Secretarial, Administration 26 Security
0 Senior appointments
14 Telecommunications
5 Transport, Logistics
5 Travel, Leisure, Tourism
19 Other
59
| |
Accountancy
0 Agriculture, Fishing
0 Finance, Insurance
0 Call Centres
0 Catering & Hospitality
0 Construction, Property
0 Customer services
0 Defence/Armed Forces
0 Education
0 Electronics
0 Engineering, Manufacturing 0 Graduate, Trainees
0 Healthcare & Nursing
0 Human resources
0 IT & Internet
0 Legal
0 Management consultancy 0 Marketing, Advertising, PR 0 Media, Creative
0 Non-profit, Charities
0 Public sector & Services
0 Recruitment sales
0 Retail, Wholesale
0 Restaurant & Food Service 0 Sales
0 Science
0 Secretarial, Administration 0 Security
0 Senior appointments
0 Telecommunications
0 Transport, Logistics
0 Travel, Leisure, Tourism
0 Other
0
| |
|
|
Section: IT & Internet Vacancy 366 |
Post:Swedish Technical Support Agent
|
Salary contractual |
| |
Requirements and conditions |
Age: |
Has no value
|
Gender |
Has no value
|
Education: |
no
|
Work schedule: |
Has no value
|
Work place: |
Belfast
|
The announcement text: |
Position: Swedish Technical Support Location: Cork - Ireland Start Date: ASAP
Starting salary €17,780
Job Description You will provide technical support and customer service to consumer customers in the appropriate language of the country served. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognise more complex problems and escalate accordingly.
Key Responsibilities. To provide basic to moderately complex support to customers on products, systems, peripherals and software Logging of calls from customers onto a database and following escalation procedures to resolve problems or issues. To provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced agent. To make themselves available to receive calls for a minimum of 80% of their on-line time To provide feedback on a daily basis to the team leader new emerging issues that have been discovered
Experience Required Experience is not essential but the following would be a distinct advantage: Previous call centre experience An appreciation of the IT environment, preferably with products A high level of computer literacy A knowledge of hardware principles Experience of working in a pressurised environment which is target driven
Other Attributes You should: Be a native speaker of Swedish, in addition to having an excellent command of the English language Be a confident and enthusiastic communicator Have strong organisational and administrative skills Be a self-starter who is motivated and innovative Have a high stress tolerance
Educational Requirement Minimum Leaving Certificate but, a strong “hands-on” background in a similar environment may suffice Relocation package available
|
Contact information |
Employer: |
|
Email: |
1339@cardiffcareer.informnow.com
|
Phone: |
0131 555 0225
|
| |
Publication date: 2009-04-13 11:59:30
|
| |
|
|